Terms of Service

Last updated: 24 May 2026 · Effective immediately for new accounts.

1. Parties and scope

These Terms of Service ("Terms") form a binding agreement between you ("you" or "Customer") and DOLANI GmbH, a Swiss limited liability company registered in Zurich, Switzerland ("DOLANI", "we", "us"), the operator of the Contractory service available at contractory.io and related subdomains (the "Service").

By creating an account, accessing the Service, or accepting an order form that references these Terms, you confirm that (a) you have authority to bind the entity you represent, (b) you are at least 18 years old, and (c) you accept these Terms in full. If you do not accept these Terms, do not use the Service.

2. Definitions

• Customer Content — contracts, templates, partner records, comments, attachments, and other material you upload to, store on, or generate within the Service.
• Authorized User — an employee, contractor, or other individual you authorize to use the Service under your account.
• Order Form — any subscription order, pricing page selection, or written agreement that references these Terms.
• Subscription Term — the period covered by your active subscription, including any renewal you have explicitly accepted.

3. Your account

You are responsible for your account credentials, for the activity of every Authorized User on your tenant, and for keeping account information accurate. You must promptly revoke access for individuals who no longer need it. We reserve the right to suspend or terminate an account that we reasonably believe is being used in violation of these Terms or applicable law.

4. License and acceptable use

Subject to your compliance with these Terms and timely payment of fees, we grant you a non-exclusive, non-transferable, revocable license to access and use the Service during the Subscription Term for your internal business purposes.

You must not:

• reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent expressly permitted by mandatory law;
• resell, sublicense, white-label, or otherwise make the Service available to third parties as a stand-alone service;
• upload content that infringes intellectual property rights, violates applicable law, contains malware, or targets the Service or other customers (load testing without prior written consent is prohibited);
• use the Service to send spam, harass individuals, or store data classified as highly sensitive under applicable law (for example payment card numbers in plain text, government credentials, or unsecured medical records) unless we have agreed to a written supplemental security exhibit;
• use automated means to scrape, mirror, or republish the Service beyond ordinary API usage as documented.

5. Your content and our access to it

Customer Content is and remains yours. You grant us a limited licence to host, copy, transmit, display, and process Customer Content solely to (a) provide the Service to you, (b) prevent or address technical or security issues, and (c) comply with legal obligations. We do not sell, rent, or otherwise commercialise Customer Content. We do not use Customer Content to train machine-learning models for the benefit of other customers or third parties (see also Section 6).

You are responsible for the lawfulness of Customer Content and for having all rights and consents needed to process it, including the personal data of your counterparties, employees, and signatories.

6. AI processing

The Service uses large-language-model (LLM) providers to extract data from documents, draft and rewrite contract sections, classify content, and answer questions about contracts. We may route Customer Content to these providers to perform the requested operation. Today we use OpenAI, Anthropic, and Google Cloud's Gemini under enterprise-grade data-processing terms that prohibit using Customer Content to train their foundation models. We publish the current sub-processor list in our Privacy Policy and will update it before adding a new provider.

AI output can be wrong. You remain responsible for reviewing AI-generated drafts, extracted data, and rewrite suggestions before signing, sending, or relying on them. The Service tracks the provenance of AI-derived sections so a reviewer can see what was produced by AI and choose to accept, reject, or revise it.

7. Fees, billing, and renewal

Fees are stated on the active Order Form or on the published pricing page when you selected your plan. Unless your Order Form says otherwise:

• fees are invoiced monthly or annually in advance based on your selected term;
• fees are in Swiss francs (CHF) or euros (EUR) as shown at checkout and are exclusive of Swiss VAT and any other applicable taxes;
• seats added mid-term are pro-rated; seats removed mid-term take effect at the next renewal;
• amounts more than 30 days overdue may incur a default interest of 5% per annum and lead to suspension after reasonable notice.

Renewal. Subscriptions renew for the same term unless either party gives notice of non-renewal at least 30 days before the end of the current term. We will email a renewal notice at least 30 days in advance with the new pricing. If the renewal pricing differs from the prior term, the renewal notice will say so prominently. We will not silently roll a customer onto a higher rate.

8. Term and termination

These Terms apply from when you create an account until the Subscription Term ends. Either party may terminate for cause on 30 days' written notice if the other party is in material breach and has not cured the breach within that period.

On termination:

• your access to the Service ends at the end of the current billing period (no refund for the unused portion unless we materially breached the agreement);
• we will make Customer Content available for export for at least 30 days, after which it may be deleted from active systems;
• backups containing Customer Content age out under our standard retention schedule (currently 90 days) and are then permanently deleted, unless a legal obligation requires longer retention.

9. Warranties and disclaimers

We warrant that the Service will materially conform to the documentation we publish and that we will perform our obligations with reasonable care and skill. We do not warrant that the Service will be uninterrupted or error-free, that it will meet every requirement you have, or that AI-generated output will be accurate, complete, or fit for a particular legal purpose.

Except for the express warranties in this Section, the Service is provided "as is" and we disclaim all other warranties to the maximum extent permitted by applicable law, including implied warranties of merchantability and fitness for a particular purpose. Nothing in these Terms excludes liability that cannot be excluded under mandatory consumer-protection or other applicable law.

10. Limitation of liability

To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost business opportunities, even if advised of the possibility of such damages.

Each party's aggregate liability arising out of or relating to these Terms is capped at the fees you paid for the Service in the 12 months immediately preceding the event giving rise to the claim. This cap does not apply to (a) your obligation to pay fees, (b) breaches of the licence in Section 4 or confidentiality in Section 12, (c) intentional misconduct or gross negligence, or (d) liability that cannot be limited under mandatory law.

11. Indemnity

By us. We will defend you against any third-party claim alleging that your authorised use of the Service infringes that third party's intellectual property rights, and will pay damages finally awarded against you (or a settlement we agree to) for that claim, provided you promptly notify us, give us sole control of the defence, and reasonably cooperate.

By you. You will defend us against any third-party claim arising from (a) Customer Content, (b) your or your Authorized Users' breach of these Terms, or (c) your violation of applicable law, and will pay damages finally awarded against us (or a settlement we agree to) for that claim, on the same cooperation terms.

12. Confidentiality

Each party will keep the other party's Confidential Information confidential, use it only to perform under these Terms, and protect it with at least the same level of care it uses for its own confidential information (and not less than reasonable care). Customer Content is your Confidential Information. Each party may disclose Confidential Information when required by law, provided it gives the other party prompt notice (where legally permitted) so the other party can seek a protective order.

13. Changes to the service or these terms

We continuously improve the Service. Material adverse changes to the documented functionality of a paid feature will be communicated at least 30 days in advance. We may update these Terms; if a change is material we will notify Authorized Users by email at least 30 days before it takes effect, and your continued use after that date confirms acceptance. If you do not accept a material change you may terminate by giving notice before the effective date and receive a pro-rated refund of prepaid fees for the unused portion of the term.

14. Governing law and dispute resolution

These Terms are governed by the substantive laws of Switzerland, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods.

The parties will first try to resolve any dispute amicably. If they cannot resolve a dispute within 30 days, the courts of Zurich, Switzerland have exclusive jurisdiction, subject to mandatory rights of consumers to bring proceedings in their place of residence and to use any consumer mediation service available there.

15. Contact

Questions about these Terms or to give notice under them, email legal@contractory.io or write to:

DOLANI GmbH
Zurich, Switzerland
dolani.ch